We’ll start with meeting you at your property to get to know you and complete a tour. We’ll discuss recommendations of any work that might be necessary in order to prepare your property for tenants. If it is already tenant occupied, we can schedule a convenient time with your tenants to do the walkthrough. We’ll answer any questions you have, discuss our rent recommendation, and talk about next steps. If it seems like a good fit, we will send you a Property Management Agreement and Property Information Questionnaire and coordinate getting the keys from you. From there, we will start the process listed below titled “Our Process.”

In case you hadn’t noticed already, helping others is at the very core of our ethos. Thank you for committing your lives and careers to doing things that help others, that keep our communities safe, and that ensure the health and education for our families, children, and future generations. Of course, we are happy to provide a discount to show our appreciation. Please just let us know when you contact us and we can go over the details.

We require that all tenants carry active renter’s insurance with at least $300k in liability coverage, and that we are listed as “Additional Interest” so that we are notified of any changes to the policy. We verify this prior to sending new tenants the access code to the property on move-in day.

For property owners, we require at least $500k in liability coverage for your landlord insurance, and that we are listed as “Additional Insured.” We would recommend that you call your current homeowner’s insurance company to discuss options and get a quot for coverage, or we can make recommendations for who to contact to obtain the proper insurance.

Yes, we highly recommend including Gardener, Pool, Hot Tub, HVAC Filters, and Dryer Vent Cleaning, Hot Water Heater Flush services on a recurring basis whenever applicable.

While these services are tasks that a homeowner might happily take care of themselves out of pride of ownership, tenants don’t always see it the same way and/or aren’t always as good at doing them as one would hope. For that reason, we see these services as necessary to not only maintain the overall condition of your property, but they also protect you from having unexpected costly repairs down the road. It just makes sense to have it set up so that these things are completed on a regular basis.

It’s totally up to you whether to allow pets in your property. That said, we do recommend it. More than half of renters have pets, so saying no can greatly reduce your target pool of potential tenants.

To help protect your property, we always require an additional pet deposit and have tenants sign our “Animal Terms and Conditions Addendum,” which clearly lays out requirements for responsible pet ownership, and incorporates them into the terms of the lease agreement.

For Emotional Support Animals (ESAs) and service animals, both state and federal laws require that they be accepted, and no extra deposit or pet rent can be charged. In those cases, we carefully verify all necessary documentation to make sure everything is handled properly.

We offer two easy ways to show your property: in-person tours and self-access showings through a secure digital lockbox.

With self-showings available daily from 8am to 8pm, guests can visit on their own schedule. This often leads to faster leasing and a better experience. Guests must first provide ID, complete a pre-screening, and must confirm lock up after their visit. It’s a safe, convenient way to get your property leased quickly while keeping it secure.

We also offer in-person showings by appointment for tenants that prefer meeting someone at the property.

We handle the entire tenant selection process to ensure full compliance with federal, state, and local fair housing laws. To avoid any risk of discrimination, owners are not involved in tenant approval. Completed applications are processed in the order that they are received.

Our requirements include: TransUnion ResidentScore® of at least 650, clean criminal and tenant background checks, solid credit history, documented income of at least 3x rent, at least 2 years of positive rental history or property ownership, and ID verification.

This hands-off approach protects owners from legal risk, reduces stress, and ensures that we secure better tenants. We back our selections with providing full support in the event of an eviction, giving you confidence and peace of mind. Don’t worry, we are just as motivated as you are to make sure we only place well-qualified tenants in our properties.

Once your tenant’s monthly rent payments have cleared, we deduct any management fees and expenses paid on maintenance invoices. After that, we send your monthly disbursement. Funds usually reach your account within a few business days— of the 10th, typically no later than the 15th (depending on your bank).

With each disbursement, you’ll also receive an owner statement showing income, expenses, invoices, and photos of any maintenance completed that month. Plus, you can log in to your owner portal anytime to view up-to-date transactions and download statements and reports. We do require a $500 cash reserve for emergency repairs.

Before we take over management, you’re welcome to handle vendors however you’d like. Once we’re managing your property, though, we’re careful about who we work with to make sure everything is done safely, reliably, and up to our standards. We’ve built a trusted network of vendors who deliver great service and who we hold accountable for their work.

That said, we’re always open to recommendations! If you have vendors you’d like us to consider, just share their contact info. If they’re a good fit, we’ll reach out and get them set up in our system.

Tenants can conveniently send maintenance requests and messages through our secure online portal. For urgent situations, tenants can text or call our after hours emergency line 24/7. These systems ensure tenants can reach us whenever needed. We’ve found that many maintenance requests can be resolved by simply troubleshooting with our tenants first. If the issue cannot be resolved with troubleshooting, we will coordinate a time to send someone from our extensive network of trusted vendors out to assess and/or complete the repairs.

For any non-emergency maintenance that falls within the pre-approved maintenance amount of $500, we will proceed with the repairs. If it is looking like it will cost more than the pre-approved maintenance amount, we will be sure to send you an estimate for approval prior to proceeding with repairs. Once any repairs are completed, you will be able to see the before and after photos, estimate, and final invoice in your owner portal.